DNA Software Sales and Business Support

Welcome New or Existing Customers!

Raise a request with the DNA Software Business Team to get support for purchasing our quality products.

What can we help you with?

Request Software Demo

Required fields are marked with an asterisk

{"xsrfToken":"72182b251193a52401d28d56d263fe5f8bf85c5a_lout","branding":{"id":"2","key":"btt","name":"DNA Software Sales and Business Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e9fc6c85-4fcf-494a-a404-1695e314ea53/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDE2YzJjYi05N2Y3LTRjZWQtOWJiNi1mOWRkOGMwNTM0ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5ZmM2Yzg1LTRmY2YtNDk0YS1hNDA0LTE2OTVlMzE0ZWE1MyI6WyJyZWFkIl19LCJleHAiOjE3NTE2MTY1MDYsIm5iZiI6MTc1MTYxNTkwNn0.IRu_i2B1HLW_mWpNB_kjr_QTz0ZRv_PRQEqIjAYn7uc&client=a416c2cb-97f7-4ced-9bb6-f9dd8c053489&mode=fit","logoId":"e9fc6c85-4fcf-494a-a404-1695e314ea53","isLogoAvailable":true,"helpCenterTitle":"Welcome to the DNA Software Help Center","sharedPortalName":"DNA Software Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the DNA Software Help Center","sharedPortalName":"DNA Software Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2f09ed5e-dd7f-4970-a1af-5bde41727973/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDE2YzJjYi05N2Y3LTRjZWQtOWJiNi1mOWRkOGMwNTM0ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmMDllZDVlLWRkN2YtNDk3MC1hMWFmLTViZGU0MTcyNzk3MyI6WyJyZWFkIl19LCJleHAiOjE3NTE2MTY1MDYsIm5iZiI6MTc1MTYxNTkwNn0.QmhL0OLp7-IEiEnM-Oirj13cdr8957kfur9L_AtOwaI&client=a416c2cb-97f7-4ced-9bb6-f9dd8c053489&height=300&mode=fit","bannerMediaApiFileId":"2f09ed5e-dd7f-4970-a1af-5bde41727973","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"btt","projectId":12712,"serviceDeskId":2,"name":"DNA Software Sales and Business Support","description":"Welcome New or Existing Customers!\nRaise a request with the DNA Software Business Team to get support for purchasing our quality products.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"19","name":"Buy DNAS Software","descriptionHtml":"","callToAction":"Buy DNAS Software","introHtml":"Learn more about how to get our software products","icon":10704,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[3],"key":""},{"id":"21","name":"Buy PCRAssays Kit","descriptionHtml":"","callToAction":"Buy PCRAssays Kit","introHtml":"","icon":10737,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[3],"key":""},{"id":"23","name":"More Information Request","descriptionHtml":"","callToAction":"More Information Request","introHtml":"","icon":10732,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[3],"key":""},{"id":"20","name":"Request Expert Consulting","descriptionHtml":"","callToAction":"Request Expert Consulting","introHtml":"","icon":10733,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[3],"key":""},{"id":"31","name":"Request Software Demo","descriptionHtml":"","callToAction":"Request Software Demo","introHtml":"Learn more about DNA Software products, features and benefits","icon":10700,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[3],"key":""},{"id":"22","name":"Company Purchase","descriptionHtml":"","callToAction":"Company Purchase","introHtml":"","icon":10850,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10850","groups":[],"key":""},{"id":"24","name":"Customer Portfolio","descriptionHtml":"","callToAction":"Customer Portfolio","introHtml":"","icon":10715,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10715","groups":[],"key":""},{"id":"35","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"An emailed question for Sales Team to traiage","icon":10726,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10726","groups":[],"key":""},{"id":"25","name":"Internal BIZ Task","descriptionHtml":"","callToAction":"Internal BIZ Task","introHtml":"","icon":10742,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[],"key":""},{"id":"37","name":"Junk Mail","descriptionHtml":"","callToAction":"Junk Mail","introHtml":"","icon":10745,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"4":[21,23],"3":[31,21,19,20,23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"35d3a1cf-c751-3365-a63c-8e67dc686840","appLinkName":"System Confluence","appLinkUrl":"https://dnasoft.jira.com/wiki","spaceKey":"BTT","spaceName":"biz team test","spaceUrl":"https://dnasoft.jira.com/wiki/spaces/BTT","isServer":false},"labels":[],"projectKey":"BIZ","serviceDeskId":2,"kbLinkDomainURLs":["https://dnasoft.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BIZ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDE2YzJjYi05N2Y3LTRjZWQtOWJiNi1mOWRkOGMwNTM0ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNzEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MTcxMDYsIm5iZiI6MTc1MTYxNTkwNn0.neNvkM3LYqxS8yy4HNGbOlwpc0SrGR0mBsW8UeuRIug","targetCollection":"upload-project-12712","endpointUrl":"https://api.media.atlassian.com","clientId":"a416c2cb-97f7-4ced-9bb6-f9dd8c053489","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":31,"projectId":12712,"issueType":{"id":"3","name":"Task"},"form":{"name":"Request Software Demo","descriptionHtml":"","callToAction":"Request Software Demo","intro":"Learn more about DNA Software products, features and benefits","instructions":"","icon":10700,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Software Demo Request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/31","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/31","calendarParams":{"firstDay":0,"date":"2025-07-04T10:58:27+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"35d3a1cf-c751-3365-a63c-8e67dc686840","appLinkName":"System Confluence","appLinkUrl":"https://dnasoft.jira.com/wiki","spaceKey":"BTT","spaceName":"biz team test","spaceUrl":"https://dnasoft.jira.com/wiki/spaces/BTT","isServer":false},"labels":[],"projectKey":"BIZ","serviceDeskId":2,"kbLinkDomainURLs":["https://dnasoft.jira.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDE2YzJjYi05N2Y3LTRjZWQtOWJiNi1mOWRkOGMwNTM0ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNzEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MTcxMDcsIm5iZiI6MTc1MTYxNTkwN30.jQdqPGG__62P1roHKfW3RizSgPIb9tfNWD1xYsTQ9X4","targetCollection":"upload-project-12712","endpointUrl":"https://api.media.atlassian.com","clientId":"a416c2cb-97f7-4ced-9bb6-f9dd8c053489","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2024-05-29T17:02:31.279417405Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[28,31],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Business Info for DNAS Software Products","submit":{"lock":false,"pdf":false},"templateFormUuid":"fe3d5d3a-9546-4ab1-bd9e-3d9f867d596e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"e2fb9609-f534-47da-8904-73c0d28eedbe"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default","localId":"9091550d-585c-4e9e-b7ff-9a4c4c3cf6ba"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":7},"layout":"default","localId":"ccb46d43-f880-412e-8c40-ebad9ff794ee"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":10},"layout":"default","localId":"cb094f88-a47d-4e4b-8f9e-56335a763eae"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":9},"layout":"default","localId":"b6afdcb8-b09f-4ea7-91e8-7dac4a1ddd0b"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":8},"layout":"default","localId":"498f7c74-596e-40b7-9c3a-a33ff72c8c5a"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"rt","label":"Intended application for DNAS software product(s)","description":"","validation":{"rq":true,"mnc":10},"choices":[],"questionKey":""},"9":{"type":"cm","label":"Software products interested in","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Consensus","other":false},{"id":"2","label":"PanelPlex","other":false},{"id":"3","label":"ThermoSleuth","other":false},{"id":"4","label":"Visual OMP","other":false},{"id":"5","label":"OMP DE","other":false},{"id":"6","label":"CopyCount","other":false},{"id":"7","label":"Other","other":false}],"questionKey":""},"5":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"no","label":"Phone number","description":"","validation":{"rq":true,"mnn":10,"wh":false},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Organization","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"us","label":"Email","description":"","validation":{"rq":true},"jiraField":"reporter","questionKey":""}}},"uuid":"fe3d5d3a-9546-4ab1-bd9e-3d9f867d596e"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2024-05-29T17:02:31.279417405Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[28,31],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Business Info for DNAS Software Products","submit":{"lock":false,"pdf":false},"templateFormUuid":"fe3d5d3a-9546-4ab1-bd9e-3d9f867d596e"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"e2fb9609-f534-47da-8904-73c0d28eedbe"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default","localId":"9091550d-585c-4e9e-b7ff-9a4c4c3cf6ba"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":7},"layout":"default","localId":"ccb46d43-f880-412e-8c40-ebad9ff794ee"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":10},"layout":"default","localId":"cb094f88-a47d-4e4b-8f9e-56335a763eae"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":9},"layout":"default","localId":"b6afdcb8-b09f-4ea7-91e8-7dac4a1ddd0b"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":8},"layout":"default","localId":"498f7c74-596e-40b7-9c3a-a33ff72c8c5a"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"rt","label":"Intended application for DNAS software product(s)","description":"","validation":{"rq":true,"mnc":10},"choices":[],"questionKey":""},"9":{"type":"cm","label":"Software products interested in","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Consensus","other":false},{"id":"2","label":"PanelPlex","other":false},{"id":"3","label":"ThermoSleuth","other":false},{"id":"4","label":"Visual OMP","other":false},{"id":"5","label":"OMP DE","other":false},{"id":"6","label":"CopyCount","other":false},{"id":"7","label":"Other","other":false}],"questionKey":""},"5":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"no","label":"Phone number","description":"","validation":{"rq":true,"mnn":10,"wh":false},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Organization","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"us","label":"Email","description":"","validation":{"rq":true},"jiraField":"reporter","questionKey":""}}},"uuid":"fe3d5d3a-9546-4ab1-bd9e-3d9f867d596e"},"linkedJiraFields":["reporter"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dnasoft","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"72182b251193a52401d28d56d263fe5f8bf85c5a_lout","baseUrl":"https://dnasoft.jira.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://dnasoft.jira.com","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a416c2cb-97f7-4ced-9bb6-f9dd8c053489","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"08c25299e7474d5cbbfe532b80215ded","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}