Jira Service Management

{"xsrfToken":"AG87-S37R-QM8W-6VWE_5a3123c0e468b75f5f380ae3e2b01f56dec760bf_lout","branding":{"id":"1","key":"dshd","name":"DNA Software Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e9fc6c85-4fcf-494a-a404-1695e314ea53/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDE2YzJjYi05N2Y3LTRjZWQtOWJiNi1mOWRkOGMwNTM0ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5ZmM2Yzg1LTRmY2YtNDk0YS1hNDA0LTE2OTVlMzE0ZWE1MyI6WyJyZWFkIl19LCJleHAiOjE2NjQzODYwODUsIm5iZiI6MTY2NDM4NTQ4NX0.RYipPMx4Ja-QBbQvBEgx6ngX0wOdydrxjF1osKx24k8&client=a416c2cb-97f7-4ced-9bb6-f9dd8c053489&mode=fit","logoId":"e9fc6c85-4fcf-494a-a404-1695e314ea53","isLogoAvailable":true,"helpCenterTitle":"Welcome to the DNA Software Help Center","sharedPortalName":"DNA Software Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the DNA Software Help Center","sharedPortalName":"DNA Software Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2f09ed5e-dd7f-4970-a1af-5bde41727973/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDE2YzJjYi05N2Y3LTRjZWQtOWJiNi1mOWRkOGMwNTM0ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmMDllZDVlLWRkN2YtNDk3MC1hMWFmLTViZGU0MTcyNzk3MyI6WyJyZWFkIl19LCJleHAiOjE2NjQzODYwODUsIm5iZiI6MTY2NDM4NTQ4NX0.Ue5vnIr6eXnJn4t-vZB2IMvXKvKweHsXFg2ghR0bZg8&client=a416c2cb-97f7-4ced-9bb6-f9dd8c053489&height=300&mode=fit","bannerMediaApiFileId":"2f09ed5e-dd7f-4970-a1af-5bde41727973","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"dshd","projectId":12708,"serviceDeskId":1,"name":"DNA Software Help Desk","description":"Welcome! You can raise a request for DNA Software Help Desk using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Submit questions about licensing or billing.","icon":10850,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10850","groups":[1,2],"key":""},{"id":"10","name":"New Project Request","descriptionHtml":"Tell us about your proposed project DNAS can help with. Share as many details as you can to help us get started supporting you.","callToAction":"New Project Request","introHtml":"Have a job for us, or want to start a collaboration? Let us know how we can help you succeed.","icon":10837,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10837","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10863,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10863","groups":[1,2],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10859,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10859","groups":[2],"key":""},{"id":"9","name":"Request Demo","descriptionHtml":"","callToAction":"Request Demo","introHtml":"Request a Demonstration of a DNAS product","icon":10830,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10830","groups":[1,2],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10849,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10849","groups":[2],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10853,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10853","groups":[1,2],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10834,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10834","groups":[2],"key":""},{"id":"13","name":"Validated assay kits","descriptionHtml":"","callToAction":"Validated assay kits","introHtml":"For details on our line of validated assay kits ready to use in your lab.","icon":10737,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[1],"key":""},{"id":"12","name":"Effort group","descriptionHtml":"","callToAction":"Effort group","introHtml":"","icon":10837,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10837","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10841,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10841","groups":[],"key":""},{"id":"11","name":"Internal task","descriptionHtml":"","callToAction":"Internal task","introHtml":"","icon":10703,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10703","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Get started with DNAS"},{"id":2,"name":"DNAS Application Portal Issues"}],"orderMapping":{"1":[13,10,2,4,8,9],"2":[6,1,7,8,2,9,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"35d3a1cf-c751-3365-a63c-8e67dc686840","appLinkName":"System Confluence","appLinkUrl":"https://dnasoft.jira.com/wiki","spaceKey":"DSHD","spaceName":"DNA Software Help Desk","spaceUrl":"https://dnasoft.jira.com/wiki/spaces/DSHD","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":9,"projectId":12708,"form":{"name":"Request Demo","descriptionHtml":"","callToAction":"Request Demo","intro":"Request a Demonstration of a DNAS product","instructions":"","icon":10830,"iconUrl":"https://dnasoft.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10830","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please specify which DNAS product(s) you are interested in.","descriptionHtml":"Please specify which DNAS product(s) you are interested in.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide a description of your assay design needs and what features you are looking for in the DNAS product.","descriptionHtml":"Please provide a description of your assay design needs and what features you are looking for in the DNAS product.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/9","calendarParams":{"firstDay":0,"date":"2022-09-28T20:18:05+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"35d3a1cf-c751-3365-a63c-8e67dc686840","appLinkName":"System Confluence","appLinkUrl":"https://dnasoft.jira.com/wiki","spaceKey":"DSHD","spaceName":"DNA Software Help Desk","spaceUrl":"https://dnasoft.jira.com/wiki/spaces/DSHD","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNDE2YzJjYi05N2Y3LTRjZWQtOWJiNi1mOWRkOGMwNTM0ODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjcwOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NjQzODY2ODUsIm5iZiI6MTY2NDM4NTQ4NX0.e-UDphwTO1FYwdT1MvFPeXZL3hHjiewtKK75CSm_Xu8","targetCollection":"upload-project-12708","endpointUrl":"https://api.media.atlassian.com","clientId":"a416c2cb-97f7-4ced-9bb6-f9dd8c053489","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}